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The Process

The Process

Excellent service. Customer satisfaction. Quality products.

These are the principles by which we live at UPF, and they don’t change for our custom projects. Potential customers reaching out to us through the UPF Design Center are treated with the exact same level of care and respect that consumers have come to expect from UPF. We understand that the needs of the customer are paramount, and our ability to offer custom designed products and services only underscores that dedication.

Customer Service

It doesn’t matter whether your product is one from our catalogue or one that we custom designed–you’ll receive the same dedication to service in both the short term and long term. We’ll walk you through the design, manufacturing, and purchasing processes, but our commitment to you won’t end there. Our custom products are covered under a limited warranty, and we have field-tested service professionals standing by to assist in the event repairs are needed.

We stand by our products and manufacturing process, and it’s our hope that you never need service at all; however, should the need arise, you’ll never get anything less than the best from our response team.


Putting our engineers in the best possible position to succeed is always a priority for UPF, but never is it more evident than with the UPF Design Center’s custom projects. By putting our new, state-of-the-art Knowledge Based Engineering (KBE) software called UPFront™, at our engineers’ fingertips, we are giving them access to the best tools available when it comes to custom product design. UPFront™ uses the power of Rules Based Engineering to generate 3D solid models based on parameters specified by our customers. When you provide us with the specifications you need, our engineers can use this technology to generate shareable CAD models and drawings, and determine whether UPF’s custom solution can be created at a cost that is acceptable to you.


The extensive customization offered by UPF wouldn’t be possible if not for the adaptability of our manufacturing process. Despite offering consumers specially designed products to meet their own specifications, we are proud of our reputation for delivering excellent products with zero defects.

UPF’s three manufacturing centers each feature the latest fabrication equipment for our state-of-the-art manufacturing process, but our dedication to giving customers the best possible experience doesn’t end there. We pride ourselves on empowering employees at every level of the company to suggest and implement changes to improve the quality and efficiency of our manufacturing process. We believe that every one of our employees has something to offer, and putting them in the best position to succeed doesn’t just help us, but our customers as well. The UPF Design Center is built upon this principle.